Use case

Deflect repetitive support work without losing operational control.

The goal is not to answer everything. The goal is to handle repetitive support correctly, cite product knowledge, and make the misses visible fast enough that the owner can improve coverage.

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Grounded answers first

Website docs, files, and Manual Q&A should answer the common questions before you rely on generic prompting.

Queue the misses

Low-rated answers and unresolved threads need to flow back into a visible queue that the owner can correct.

Hand off intentionally

Escalation should feel controlled: collect details, route to the right destination, and keep the operator in the loop.