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Use case
Capture high-intent leads inside support without making the widget feel salesy.
The strongest support assistants remove repetitive work and still identify when a conversation has crossed into buying intent, implementation urgency, or enterprise escalation.
Let support stay support-first
The widget should answer the question first, then capture lead details only when the conversation shows real commercial intent.
Route the right signal
Webhook, Slack, and helpdesk handoff should reflect the owning organization, not one global destination.
Measure the outcome
Track how many visits turn into signups and real workspaces so the lead story stays tied to revenue, not vanity metrics.